Frequently Asked Questions
The questions we hear most, answered in one place. This is our salves and tinctures FAQ, covering orders, shipping, ingredients and returns.
Orders and payment
What payment methods do you accept?
You can pay securely at checkout with the payment options shown there.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to help.
Shipping and delivery
Where do you ship?
We ship from Alaska to customers across the US.
How long does shipping from Alaska take?
Orders are packed by hand and sent out as quickly as we can. Delivery time depends on where you live.
Will I get tracking?
Yes. You'll receive tracking details once your order ships.
Products and ingredients
Where can I see the full ingredients?
On every product page and on the label.
Are tinctures topical or for drinking?
It depends on the product. Each tincture page and label says whether it is for topical use or taken by mouth. Please check before buying.
Are your products organic?
Every product page lists exactly what's in it, so you can decide for yourself. We only describe our products in ways we can stand behind.
Can your products treat my condition?
We can't make medical claims about our products. For any health concern, please speak with your doctor. We're always happy to explain ingredients.
Returns and support
How do herbal product returns work?
If something isn't right with your order, contact us and we'll walk you through our returns policy.
My order arrived damaged. What now?
Email us with a photo of the damage, and we'll make it right.